Last updated: 2026
1. Return Period
Customers may request a return of a product within 14 calendar days after receiving the order. To be eligible, the item must be unused, in its original condition, and with its packaging intact.
In accordance with European regulations, the customer has the right to withdraw from the purchase within 14 calendar days without providing any justification, except in cases of products that cannot be returned for hygiene and safety reasons.2. Non-Returnable Products
For hygiene and safety reasons, and in accordance with current regulations, returns of cosmetic products that have been opened or used are not accepted, unless the product arrives defective or damaged.
3. How to Request a Return
To initiate a return, please contact our customer service department by sending an email to: info@medipeel.es
Include the order number, the reason for the return, and photographs of the product if applicable. Our team will provide you with the necessary instructions.
4. Return Shipping Costs
Return shipping costs are borne by the customer, except in cases where the product is defective, incorrect, or arrived damaged. In such cases, MEDIPEEL SPAIN will cover the costs.
5. Refunds
Once the returned product has been received and inspected, we will notify the customer of the approval or rejection of the refund.
Approved refunds will be processed through the original payment method within a maximum period of 10 business days.
6. Order Cancellation
Orders may be canceled before they have been shipped. Once the order has been dispatched, the return process must be followed.
7. Defective or Incorrect Products
If the customer receives a defective, damaged, or incorrect product, they must contact us within 48 hours after delivery. We will provide a suitable solution at no additional cost.
8. Return Address and Contact
Products authorized for return must be sent to the following address:
MEDIPEEL SPAIN
Calle Francisco Pizarro 3, 2º, 10
29679 Benahavís, Málaga
Spain
Telephone: +34641011535
Email: info@medipeel.es
Important: Do not send any product without first contacting our customer service department and obtaining return authorization.